Practice Manager
Location:
Perth Office
Position:
Full Time
Closing Date:
Friday, January 31, 2025
Can you oversee the day-to-day operations, staff, and client relationships? Do you have a deep understanding of Australian financial regulations? Are you proactive in finding effective and efficient ways to operate your tasks?
If you answered yes, then WE WANT YOU!
Join our team as a Practice Manager! This role requires a committed professional that can help us drive growth as well as operational excellence across our practice areas. Apply now!
As the Practice Manager, your duties and responsibilities include:
Operational Leadership:
- Oversee daily operations, ensuring the practice runs smoothly and efficiently.
- Implement and optimize workflows to improve productivity and service delivery.
- Develop and monitor key performance indicators (KPIs) for the practice.
- Provide regular updates and reports on operational performance to senior management.
Service Excellence:
This person will be in charge of the management ensuring the following:
- Consistent delivery of high-quality services in accounting, bookkeeping, financial review, and ATO compliance.
- Stay updated on Australian financial regulations, taxation laws, and industry trends to maintain compliance and best practices.
- Collaborate with the team to enhance service offerings and client satisfaction.
Team Management:
- Lead, mentor, and manage administrative and operational staff.
- Conduct regular team meetings to ensure alignment with business goals.
- Facilitate professional development opportunities for staff to enhance their skills and knowledge.
Client Relationship Management:
This person plays a vital role in the client relationship management with the executive team.
- Build and nurture long-term relationships with clients, acting as the main point of contact for their needs.
- Address client concerns promptly and ensure their expectations are met or exceeded.
- Identify opportunities for additional services that align with client goals.
- Collaborate with partners to develop strategies for client retention and satisfaction.
Business Development:
- Support strategic growth initiatives, including client acquisition and retention strategies.
- Represent the firm at industry events, networking opportunities, and client meetings.
- Collaborate with marketing teams to promote the firm’s services.
- Evaluate and recommend new technology or software to improve productivity and client service.
- Help implement new services, processes, or technologies to stay competitive in the industry.
Qualifications:
- Bachelor’s degree in Business Management, Accounting, Finance, or a related field.
- Minimum 5 years’ experience or prior experience in managing large Accountancy practice or similar business.
- Strong understanding of Australian financial regulations and ATO compliance requirements.
- Excellent leadership, organizational, interpersonal skills and the ability to interact effectively with all levels of management.
- Proficiency in various compliance software available in the Australian market.
- Ability to manage multiple priorities and work effectively under pressure.
- Ability to manage and motivate teams.
- Strong verbal and written communication skills.
- Ability to resolve operational challenges and client issues.
- Efficient at managing multiple tasks and deadlines.
- Experience in managing and nurturing client relationships.
- High level of accuracy in financial reporting and compliance.
- Ability to leverage technology to improve firm efficiency.
- Willing to be assigned to Perth office.
